IHG - Crowne Plaza Podcast
IHG - Crowne Plaza - Connected conversations
Connected Conversations for IHG - Crowne Plaza
Our Challenge
training Podcasts:
engage hotel workforce with a medium that’s mobile and accessible
IHG Crowne Plaza’s Global Learning & Development team wanted to modernize training for hotel General Managers. The goal: deliver real-world knowledge in a format that felt personal, accessible, and engaging—without disrupting operations.
Ingredient’s Approach
IHG Crowne Plaza’s Global Learning & Development team wanted to modernize training for hotel General Managers. The goal: deliver real-world knowledge in a format that felt personal, accessible, and engaging—without disrupting operations.
We developed a 10-episode internal podcast series featuring conversations with high-performing GMs and regional leaders. Each episode focused on practical, real-world insights around topics such as:
Creative staffing strategies
Guest experience innovations
Empowering front-line teams
Brand standard consistency across regions
Leading during disruption
The tone was peer-to-peer, unscripted, and rooted in everyday success stories.
Credits
Executive Producer
Tanner Latham
Producer and Sound Designer
Pam Lorence